Sale, Returns & Shipping

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Need Help?

If you have an issue or question that needs immediate assistance, feel free to call us, and our customer service representative will be happy to assist you.

If we aren’t available, drop us an email and we will get back to you within 2 hours!

Terms of Sale

A: You can reach us by phone at +1 647 707 7186 or via the email listed on our Contact page.

A: Kreatex HQ is located in South Korea, with an additional office in Toronto, Ontario, Canada. Our manufacturing facility is based in Jiangsu, China.

A: Currently, we only sell our products to businesses. However, we plan to offer our products to individual customers in the future.
A: The minimum order quantity (MOQ) is 5,000 bags, which can include a mix of colors and sizes.

Order processing for wholesale purchases typically takes between 5 to 15 business days, depending on the specific colors and sizes selected. For more detailed information on processing times, please feel free to

A: We accept Bank Wire Transfers, Credit Cards, and EFT (Electronic Funds Transfer) for Canadian businesses only.

Shipping Policy

Our shipping times to various parts of the world may vary due to port congestion, customs processing, and other factors.

  • Europe: 25–40 days
  • United States (West Coast): 15–20 days, (East Coast): 25–35 days
  • Canada: 20–30 days
  • Australia: 15–25 days
  • Middle East: 20–30 days
  • South America: 35–50 days
  • Africa: 30–45 days
  • Southeast Asia: 7–15 days

For a more precise delivery schedule, please consult with our team, as times may vary seasonally and due to port-specific conditions.

A: Buyers are responsible for any applicable customs and import taxes.
A: While we strive to meet our shipping estimates, we cannot guarantee delivery times due to variables beyond our control, such as customs delays.
You will receive an email notification with tracking information once your order has shipped.
Yes, you may request a cancellation within 12 hours of purchase.
A: Buyers are responsible for the cost of return shipping and any associated expenses.
A: If you encounter any problems with your order, please contact us via the details on our Contact page.
A: We are not responsible for delays caused by customs. Delivery time may be affected based on customs processing
A: Yes, we offer worldwide shipping. Delivery times will vary based on location and shipping method. Please contact us further information.
A: While we aim to meet your delivery preferences, we cannot guarantee specific delivery dates.

Returns & Exchanges

A: Yes, we accept returns and exchanges for eligible items under certain conditions.
A: Yes, you may request a cancellation within 12 hours of purchase.